com.aetherpal.attdh.se
Safe to disable
A remote-support plugin for AT&T Device Help on Samsung phones that lets an AT&T agent view and control the phone.
AT&T package
Device Help
Safe to disable: com.att.dh Safe to disable Vendor documentation
AT&T's support app with device tutorials, a phone health scan and step-by-step troubleshooting. It is safe to disable: you lose nothing most people will miss.
What it does
AT&T Device Help is the support app AT&T preloads on the phones it sells. It runs a scan of the phone's condition, walks you through fixes for common problems and links to AT&T's tutorials and support articles. It is also on Google Play, and AT&T support staff may ask you to open it during a call.
Also shown as AT&T Device Help.
If you disable it
The tutorials and self-check tool go away; AT&T's support website covers the same ground.
How to disable it
Settings offers Disable for this package on most phones. Open Settings > Apps > Device Help > Disable or Uninstall; the exact wording follows the phone's maker.
Disable it (reversible)
adb shell pm disable-user --user 0 com.att.dhTurn it back on
adb shell pm enable com.att.dhThe stronger option removes it for your user only; the original copy stays on the phone and a factory reset brings it back. Prefer disabling: it is easier to undo.
Uninstall for the main user
adb shell pm uninstall -k --user 0 com.att.dhRestore after an uninstall
adb shell cmd package install-existing com.att.dhNew to ADB? Set it up in about ten minutes.
Data and battery
Reads device status such as battery, storage and network state to run its checks.
Where it appears
- Made by AT&T.
- Android versions: 15 to 16.
- Seen on: Motorola moto g (2025), Samsung Galaxy S24 FE (SM-S721U), Samsung Galaxy S26 Ultra (SM-S948U).
- Listed on Google Play: Device Help on Google Play.
Questions people ask
What is com.att.dh?
com.att.dh is Device Help. AT&T's support app with device tutorials, a phone health scan and step-by-step troubleshooting.
Can I disable Device Help?
It is safe to disable: you lose nothing most people will miss. You can do it from Settings or with ADB.
What happens if I disable Device Help?
The tutorials and self-check tool go away; AT&T's support website covers the same ground.
Sources
- Google Play: AT&T Device HelpGoogle Play listing
- AT&T: Use the AT&T Device Help appVendor documentation
- Bayton system app database: com.att.dhCommunity list
Each source answered when this page was checked on 25 October 2026.
Confidence: Vendor documentation. Backed by the maker's own documentation, the Android source or the Play listing. How we decide a verdict.
Cite this page: https://mysystemapp.com/packages/com.att.dh/ (verified 25 October 2026). Something wrong or out of date? Request a correction.