Device Help
Safe to disable
AT&T's support app with device tutorials, a phone health scan and step-by-step troubleshooting.
AT&T package
com.aetherpal.attdh.se
Safe to disable: com.aetherpal.attdh.se Safe to disable Community evidence
A remote-support plugin for AT&T Device Help on Samsung phones that lets an AT&T agent view and control the phone. It is safe to disable: you lose nothing most people will miss.
What it does
This package is a Samsung-specific plugin for AT&T's Device Help app, built by AetherPal, a remote-support company that VMware later bought. It gives an AT&T support agent a way to see your screen and change settings during a support session you agree to. It has no icon and is meant to be used only during such a session.
If you disable it
AT&T support cannot take remote control of the phone. Device Help's other features keep working.
How to disable it
On most phones Settings greys out Disable for this package, so ADB is the way to turn it off. The commands below work without root and can be undone.
Disable it (reversible)
adb shell pm disable-user --user 0 com.aetherpal.attdh.seTurn it back on
adb shell pm enable com.aetherpal.attdh.seThe stronger option removes it for your user only; the original copy stays on the phone and a factory reset brings it back. Prefer disabling: it is easier to undo.
Uninstall for the main user
adb shell pm uninstall -k --user 0 com.aetherpal.attdh.seRestore after an uninstall
adb shell cmd package install-existing com.aetherpal.attdh.seNew to ADB? Set it up in about ten minutes.
Data and battery
During a support session you approve, it shares your screen and device settings with the AT&T agent.
Where it appears
- Made by AetherPal for AT&T.
Questions people ask
What is com.aetherpal.attdh.se?
com.aetherpal.attdh.se is com.aetherpal.attdh.se. A remote-support plugin for AT&T Device Help on Samsung phones that lets an AT&T agent view and control the phone.
Can I disable com.aetherpal.attdh.se?
It is safe to disable: you lose nothing most people will miss. On most phones it takes ADB.
What happens if I disable com.aetherpal.attdh.se?
AT&T support cannot take remote control of the phone. Device Help's other features keep working.
Sources
- Universal Android Debloater list entryCommunity list
Each source answered when this page was checked on 25 October 2026.
Confidence: Community evidence. Backed by community debloat lists and forum reports, not by the maker. How we decide a verdict.
Cite this page: https://mysystemapp.com/packages/com.aetherpal.attdh.se/ (verified 25 October 2026). Something wrong or out of date? Request a correction.